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Bug #42

open

Betting Company Business Account – Remote Payment and B2C Transaction Failure because of Operator account status!

Added by Sizana Tesfaye 19 days ago. Updated about 5 hours ago.

Status:
New
Priority:
High
Assignee:
Tinsae Beyene
Category:
Core Service - Wallet (Payment)
Start date:
11/26/2025
Due date:
% Done:

0%

Estimated time:

Description

Dear Team,

We have seen, when betting company's business account "operator" role is locked/disabled, causes remote payment transactions to fail.

We require the operator role status to remain disabled/locked for remote payments, while ensuring that B2C transactions are processed successfully without disruption.

Kr,

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 #1

Updated by Michael Girma 19 days ago

Sizana Tesfaye wrote:

Dear Team,

We have seen, when betting company's business account "operator" role is locked/disabled, causes remote payment transactions to fail.

We require the operator role status to remain disabled/locked for remote payments, while ensuring that B2C transactions are processed successfully without disruption.

Kr,

GM,Sizana, Convex team is reviewing the issue but if there is any issue found on our side i will check and get back to you.

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 #2

Updated by Michael Girma about 5 hours ago

  • Assignee changed from Zemcheal Fsaha to Tinsae Beyene
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