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Bug #49

open

PIN Change Failure for Customers with Overdue Loan Status

Added by Roza Mohammed 13 days ago. Updated 4 days ago.

Status:
In Progress
Priority:
Urgent
Assignee:
Tinsae Beyene
Category:
Loan Issue
Start date:
12/02/2025
Due date:
% Done:

0%

Estimated time:

Description

Customers whose account loan status is Overdue are unable to change their wallet PIN. When they attempt to reset or change their PIN, the system displays an error message: “Inactive Service Account” despite the PIN reset being successfully processed on the system side.

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photo_2025-12-02_09-15-51.jpg (56.4 KB) photo_2025-12-02_09-15-51.jpg Roza Mohammed, 12/02/2025 06:36 AM
photo_2025-12-02_09-15-51.jpg
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 #1

Updated by Michael Girma 4 days ago

  • Status changed from New to In Progress
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 #2

Updated by Michael Girma 4 days ago

  • Assignee changed from Zemcheal Fsaha to Tinsae Beyene
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